> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sympana.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Completed (Vapi)

> Use Call Completed to trigger a workflow after an AI call ends.

Use **Call Completed** as a trigger to start a workflow after an AI call finishes.

This is typically used to handle post-call logic such as updating the contact record, sending a follow-up message, or moving the lead to a new pipeline stage.

## Step 1. Add the trigger

Create a new workflow and add **Call Completed** as the trigger.

## Step 2. Configure the trigger

Select the connection or connections you want to listen for. When a call placed by one of those connections finishes, this workflow will fire.

## Step 3. Add your post-call actions

After the trigger, add any actions you need. Common examples include:

* Sending a follow-up SMS or email
* Updating a custom field with the call result
* Moving the lead to a new pipeline stage
* Logging the call summary

## Best practice

Keep your post-call logic in a separate workflow from your outbound call workflow. Use **Place Call** or **Place Call Smart Selection** to initiate the call, and **Call Completed** in a different workflow to handle what happens after.

If something is not working the way you expect, [join the Sympana Discord server](https://discord.gg/QXk7ddhmZQ) to get the fastest support from someone on the Sympana team.