> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sympana.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Quick answers to common questions about pricing, setup, support, capabilities, and limits.

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    <p className="text-xs uppercase tracking-[0.2em] text-zinc-500">FAQs</p>
    <h1 className="mt-3 text-4xl font-semibold tracking-tight text-white">Short answers to the questions people ask most.</h1>

    <p className="mt-4 max-w-3xl text-zinc-300 text-lg leading-8">
      Use this page for quick product answers. If your issue is more specific, go to Troubleshooting, Support, or Implementation by Sympana.
    </p>
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<AccordionGroup>
  <Accordion title="Can you connect a GHL number to Retell using Sympana Connector?">
    Currently you cannot use your GHL phone number with Sympana Connector. Retell AI does not support GHL-issued numbers on the voice side because GHL does not support Elastic SIPs.
  </Accordion>

  <Accordion title="How much does Sympana Connector cost?">
    Sympana Connector is free for most triggers and actions. Paid actions are Place Call, Place Call Smart Selection, and Wait Until Calling Window. These cost <strong>\$0.005 per execution</strong>.
  </Accordion>

  <Accordion title="What if I am not technical?">
    That is fine. If you want hands-on help getting everything set up correctly, Sympana can help implement it with you.
  </Accordion>

  <Accordion title="Can Sympana implement this for me?">
    Yes. If you want help setting up Sympana Connector, configuring workflows, or getting everything production-ready, book implementation help with Sympana.
  </Accordion>

  <Accordion title="Can I connect Retell AI or Vapi to GoHighLevel using Sympana Connector?">
    Yes. Sympana Connector is designed specifically to connect voice AI platforms like Retell and Vapi directly into GoHighLevel.
  </Accordion>

  <Accordion title="Does Sympana Connector replace Make, Zapier, or n8n?">
    For AI call workflows, yes. It connects your calling workflow directly inside GoHighLevel without needing extra middleware.
  </Accordion>

  <Accordion title="Can I run outbound AI calls with Sympana Connector?">
    Yes. You can place outbound calls, update leads, sync call data, and automate follow-up inside GoHighLevel.
  </Accordion>

  <Accordion title="Does Sympana Connector require a paid Retell AI or Vapi plan?">
    Yes. Free trial accounts cannot place real calls. You must be on a paid plan for calls to go through.
  </Accordion>

  <Accordion title="Can Sympana Connector update custom fields in GHL?">
    Yes. You can map agent data into custom fields, tags, notes, or pipeline stages.
  </Accordion>

  <Accordion title="What should I do if I get stuck?">
    Start with <a href="/troubleshooting">Troubleshooting</a>, <a href="/support">Support</a>, or <a href="/help-and-support">Help and Support</a>. If you want hands-on help, book implementation support.
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<Check>If you still need help after checking these pages, [join the Sympana Discord server](https://discord.gg/QXk7ddhmZQ) to get the fastest support from someone on the Sympana team.</Check>