> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sympana.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recommended Workflow Architecture

> Use a cleaner two-workflow structure so your Sympana Connector automations are easier to build and debug.

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  <div className="rounded-3xl border border-zinc-800 bg-gradient-to-br from-blue-500/10 via-zinc-950 to-zinc-950 p-8">
    <p className="text-xs uppercase tracking-[0.2em] text-zinc-500">Architecture</p>
    <h1 className="mt-3 text-4xl font-semibold tracking-tight text-white">Use two workflows before your automation turns into soup.</h1>

    <p className="mt-4 max-w-3xl text-zinc-300 text-lg leading-8">
      The cleanest Sympana Connector setups usually split outbound logic from post-call logic. That makes the system easier to understand, test, and debug.
    </p>
  </div>
</div>

<Columns cols={2}>
  <Card title="Workflow 1: outbound or operational flow">
    Decide when a call should happen, whether the lead timezone should be updated, whether the workflow should wait for the local calling window, and whether to use Place Call or Place Call Smart Selection.
  </Card>

  <Card title="Workflow 2: post-call flow">
    Start from Call Completed and handle notes, summaries, custom fields, tags, routing, reporting, and any follow-up logic after the call ends.
  </Card>
</Columns>

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  <h2 className="text-2xl font-semibold text-white">Why this works better</h2>

  <ul className="mt-4 space-y-3 text-zinc-300 list-disc list-inside">
    <li>If a call is not being placed, you check the outbound workflow.</li>
    <li>If the call happened but the data did not flow later, you check the post-call workflow.</li>
    <li>Your automation stays easier to change as the system grows.</li>
  </ul>
</div>

<Info>A common flow looks like this: lead enters workflow, timezone is updated if needed, waiting logic runs if needed, the call is placed, then a second workflow starts from Call Completed and handles follow-up.</Info>

<Tip>Use a single workflow only when the setup is genuinely simple. Once the logic branches, split it.</Tip>