> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sympana.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Sympana Connector Can Do

> Understand the main capabilities Sympana Connector adds to GoHighLevel calling workflows.

<div className="max-w-5xl mx-auto pt-4 pb-8">
  <div className="rounded-3xl border border-zinc-800 bg-gradient-to-br from-blue-500/10 via-zinc-950 to-zinc-950 p-8">
    <p className="text-xs uppercase tracking-[0.2em] text-zinc-500">Capabilities</p>
    <h1 className="mt-3 text-4xl font-semibold tracking-tight text-white">What Sympana Connector does well.</h1>

    <p className="mt-4 max-w-3xl text-zinc-300 text-lg leading-8">
      Sympana Connector gives you a direct bridge between GoHighLevel and supported voice platforms so your workflows can place calls, react to finished calls, move data, and drive follow-up actions.
    </p>
  </div>
</div>

<Columns cols={2}>
  <Card title="Outbound calling">
    Place calls from workflows using Place Call or Place Call Smart Selection with geo-aware phone number rotation.
  </Card>

  <Card title="AI messaging">
    Respond to inbound SMS, WhatsApp, Instagram, Facebook, and other channels with AI-powered messaging agents.
  </Card>

  <Card title="Timezone and calling windows">
    Update a lead's timezone and wait until the correct local calling window before placing the call.
  </Card>

  <Card title="Post-call automation">
    Trigger workflows after calls complete — use transcript, sentiment, and custom analysis for follow-up.
  </Card>

  <Card title="Functions during live calls and messages">
    11 functions let your AI book appointments, check availability, update contacts, and more — in voice calls and messaging.
  </Card>

  <Card title="Human handoff">
    When the AI can't help, it hands off to your team — fires a trigger so your workflow can assign, notify, and create tasks.
  </Card>
</Columns>

### Custom Actions (workflow steps)

| Action                           | What it does                                        |
| -------------------------------- | --------------------------------------------------- |
| **Place Call**                   | Place an outbound AI voice call                     |
| **Place Call (Smart Selection)** | Place a call with geo-aware phone rotation          |
| **Wait Until Calling Window**    | Pause until business hours                          |
| **Send AI Message**              | Route an inbound message to your AI messaging agent |

### Custom Triggers (workflow starters)

| Trigger               | What it does                                                                      |
| --------------------- | --------------------------------------------------------------------------------- |
| **Call Completed**    | Fires when a call ends — passes transcript, sentiment, recording, custom analysis |
| **Message Received**  | Fires when an inbound message arrives (SMS, WhatsApp, etc.)                       |
| **Handoff Requested** | Fires when the AI requests a human takeover                                       |

### Functions (AI tools during calls and messages)

| Function                                         | What it does                    |
| ------------------------------------------------ | ------------------------------- |
| **Book Appointment**                             | Schedule on GHL calendars       |
| **Get Slots**                                    | Check available times           |
| **List / Get / Reschedule / Delete Appointment** | Manage existing appointments    |
| **Get Contact**                                  | Look up contact details         |
| **Create Contact**                               | Add new contacts                |
| **Update Contact Data**                          | Modify contact fields           |
| **Get Opportunity**                              | Retrieve pipeline/deal data     |
| **Timezone Resolver**                            | Resolve timezone from area code |

<Tip>Retell and Vapi both support voice and messaging, but voice connections and messaging connections should stay separate.</Tip>