FAQs
Short answers to the questions people ask most.
Use this page for quick product answers. If your issue is more specific, go to Troubleshooting, Support, or Implementation by Sympana.
Can you connect a GHL number to Retell using Sympana Connector?
Can you connect a GHL number to Retell using Sympana Connector?
Currently you cannot use your GHL phone number with Sympana Connector. Retell AI does not support GHL-issued numbers on the voice side because GHL does not support Elastic SIPs.
How much does Sympana Connector cost?
How much does Sympana Connector cost?
Sympana Connector is free for most triggers and actions. Paid actions are Place Call, Place Call Smart Selection, and Wait Until Calling Window. These cost $0.005 per execution.
What if I am not technical?
What if I am not technical?
That is fine. If you want hands-on help getting everything set up correctly, Sympana can help implement it with you.
Can Sympana implement this for me?
Can Sympana implement this for me?
Yes. If you want help setting up Sympana Connector, configuring workflows, or getting everything production-ready, book implementation help with Sympana.
Can I connect Retell AI or Vapi to GoHighLevel using Sympana Connector?
Can I connect Retell AI or Vapi to GoHighLevel using Sympana Connector?
Yes. Sympana Connector is designed specifically to connect voice AI platforms like Retell and Vapi directly into GoHighLevel.
Does Sympana Connector replace Make, Zapier, or n8n?
Does Sympana Connector replace Make, Zapier, or n8n?
For AI call workflows, yes. It connects your calling workflow directly inside GoHighLevel without needing extra middleware.
Can I run outbound AI calls with Sympana Connector?
Can I run outbound AI calls with Sympana Connector?
Yes. You can place outbound calls, update leads, sync call data, and automate follow-up inside GoHighLevel.
Does Sympana Connector require a paid Retell AI or Vapi plan?
Does Sympana Connector require a paid Retell AI or Vapi plan?
Yes. Free trial accounts cannot place real calls. You must be on a paid plan for calls to go through.
Can Sympana Connector update custom fields in GHL?
Can Sympana Connector update custom fields in GHL?
Yes. You can map agent data into custom fields, tags, notes, or pipeline stages.
What should I do if I get stuck?
What should I do if I get stuck?
Start with Troubleshooting, Support, or Help and Support. If you want hands-on help, book implementation support.
If you still need help after checking these pages, contact support at support@sympana.com.