Use Place Call when you already know which connection should place the call. This is the simplest option when your routing is already decided.Use Place Call Smart Selection when you want Sympana Connector to choose the best available connection automatically. This is useful when you want less manual selection logic in the workflow.Use Update Lead Timezone before any step that depends on the lead’s local time. This is especially useful before waiting for a calling window or branching the workflow by timezone.Use Wait Until Calling Window when you want calls to go out only during allowed hours in the lead’s timezone. This is ideal for nationwide outbound campaigns or any workflow where timing matters.Use Call Completed when you want a new workflow to begin after the call ends. This is usually the cleanest way to trigger post-call automation.Use Fetch Call Analysis when you need analysis data, outcomes, or returned call information in later workflow steps. This is useful for notes, reporting, follow-up automation, or conditional logic.If you are unsure how to combine them, use this order as a starting point for outbound workflows: Update Lead Timezone, Wait Until Calling Window, Place Call or Place Call Smart Selection, then post-call logic in a separate workflow with Call Completed and Fetch Call Analysis.
