Functions
Functions let your AI agent do real work during a live call.
With Sympana Connector, functions help your Retell or Vapi agent interact with GoHighLevel data and scheduling actions instead of only talking.
Contact functions
Use functions to look up contacts, create new leads, or update lead data when the agent needs to confirm or save information.
Appointment functions
Use functions to retrieve slots, create bookings, review appointments, and reschedule when the call needs to complete a real scheduling task.
What matters most
- Functions only work well when the platform configuration is correct.
- Your prompt still needs to tell the agent when to use each function.
- Retell and Vapi setups should stay separate because their configuration paths differ.