Documentation Index
Fetch the complete documentation index at: https://docs.sympana.com/llms.txt
Use this file to discover all available pages before exploring further.
Capabilities
What Sympana Connector does well.
Sympana Connector gives you a direct bridge between GoHighLevel and supported voice platforms so your workflows can place calls, react to finished calls, move data, and drive follow-up actions.
Outbound calling
Place calls from workflows using Place Call or Place Call Smart Selection with geo-aware phone number rotation.
AI messaging
Respond to inbound SMS, WhatsApp, Instagram, Facebook, and other channels with AI-powered messaging agents.
Timezone and calling windows
Update a lead’s timezone and wait until the correct local calling window before placing the call.
Post-call automation
Trigger workflows after calls complete — use transcript, sentiment, and custom analysis for follow-up.
Functions during live calls and messages
11 functions let your AI book appointments, check availability, update contacts, and more — in voice calls and messaging.
Human handoff
When the AI can’t help, it hands off to your team — fires a trigger so your workflow can assign, notify, and create tasks.
Custom Actions (workflow steps)
| Action | What it does |
|---|---|
| Place Call | Place an outbound AI voice call |
| Place Call (Smart Selection) | Place a call with geo-aware phone rotation |
| Wait Until Calling Window | Pause until business hours |
| Send AI Message | Route an inbound message to your AI messaging agent |
Custom Triggers (workflow starters)
| Trigger | What it does |
|---|---|
| Call Completed | Fires when a call ends — passes transcript, sentiment, recording, custom analysis |
| Message Received | Fires when an inbound message arrives (SMS, WhatsApp, etc.) |
| Handoff Requested | Fires when the AI requests a human takeover |
Functions (AI tools during calls and messages)
| Function | What it does |
|---|---|
| Book Appointment | Schedule on GHL calendars |
| Get Slots | Check available times |
| List / Get / Reschedule / Delete Appointment | Manage existing appointments |
| Get Contact | Look up contact details |
| Create Contact | Add new contacts |
| Update Contact Data | Modify contact fields |
| Get Opportunity | Retrieve pipeline/deal data |
| Timezone Resolver | Resolve timezone from area code |