How To Connect Sympana To Retell AI
Use this guide to connect Sympana Connector to Retell AI inside GoHighLevel. Before you start, make sure you have:- Sympana Connector installed in GoHighLevel
- access to your Retell API key
- a phone number connected to Retell
- a calendar created in GoHighLevel
Step 1. Open the Retell app
After installing Sympana Connector in your GoHighLevel account, click on the Retell app.
Step 2. Open the API key prompt
A pop-up appears asking you to get your API key from Retell.
Step 3. Go to the Retell dashboard
Click the quick link labeled Retell AI Dashboard + API Keys.
Step 4. Copy your Retell API key
Once you click the link, you will land on the API key section in Retell.
Step 5. Paste the API key into Sympana Connector
Create a new API key or copy an existing one. Then return to GoHighLevel, open the Sympana Connector app, and paste the key into the API key field.
Step 6. Add your first connection
Once the account is connected, click Add Your First Connection. Before you do, make sure:- you have a phone number connected to Retell
- you have a calendar created in GoHighLevel
- your calendar does not require a form before booking
Step 7. Name the connection
Create your connection name. Most users use the name of the AI agent they are connecting.
Step 8. Select the Retell agent
Choose which Retell agent you want to connect.
Step 9. Select the phone number
Choose the phone number you want to use for the connection.
Step 10. Select the calendar
Choose the GoHighLevel calendar you want to connect.
Step 11. Select functions and variables
Choose the functions and global variables you want to use. Some global variables, such as phone number and contact ID, are required. Then click Create Connection.
Step 12. Verify the connection
Your first Retell connection should now be active.
If something does not work during setup, contact support at support@sympana.com.