Wait Until Calling Window
Use Wait Until Calling Window when you want Sympana Connector to delay the next step in your workflow until the lead can be contacted during the right calling hours. This action is more advanced than a normal wait step because it can use the lead’s local timezone instead of your account timezone. That helps you:- call leads during the right hours in their timezone
- stay more aligned with compliance requirements
- avoid off-hour calls
- improve answer rates by calling at better times
Why this action matters
A normal wait step pauses your workflow based on your account settings. Wait Until Calling Window is built for outbound calling workflows where timing should follow the lead, not the account.Step 1. Add the action
Add a new action in your GoHighLevel workflow and search for Wait Until Calling Window.
Step 2. Choose the timing rules
Choose the timing rules you want Sympana Connector to follow. You can choose settings such as:- standard business hours
- the lead’s local timezone
- holiday handling
- custom calling windows
Step 3. Save the action
Once saved, the workflow will wait until the configured calling window is open before continuing.
When to use this action
Use Wait Until Calling Window when:- you are placing outbound calls across multiple timezones
- you want to avoid calling too early or too late
- you want more control than a normal GoHighLevel wait step can give you