Fetch Call Analysis (Retell)

Use Fetch Call Analysis when you want to pull call analysis data into your GoHighLevel workflow after a call has finished. This is useful when you want to reference call outcomes, summaries, or analysis data in later workflow steps.

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Step 1. Add the action

Click the plus button to add an action, then search for Fetch Call Analysis.

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Step 2. Place it after the call is complete

Add the action after the part of your workflow where the call has already completed. This makes sure the analysis data is available before the action tries to retrieve it.

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Step 3. Use the returned values

Save the action, then use the returned values in the next workflow steps. You can use this data for notes, follow-up automation, reporting, or lead updates.

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Step 4. Test the workflow

Confirm the call analysis data appears in the next steps. If the data does not appear, make sure the call has completed and the workflow order is correct. If you still have issues, join the Sympana Discord server to get the fastest support from someone on the Sympana team.