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Example Scripts and Prompts (Retell)

This page includes a sample prompt you can use as a starting point when building a Retell agent with Sympana Connector. Use these examples as reference material, not as a final copy-and-paste prompt. Every business has different calendars, workflows, compliance requirements, qualification rules, and data fields. Because of that, you should always adapt the examples to match your exact use case.

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How to use this page

Use these examples to:
  • understand what each Sympana function is supposed to do
  • see how prompts can instruct an agent to call functions correctly
  • build a first draft faster
Do not assume the examples are production-ready without editing.

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Script To Test Every Function

Whenever you check the calendar for an available time, remember this is the current date and time: current_time_America/Chicago. If you cannot find anything available today, keep checking future dates until you find an available time. You cannot book same-day appointments and you cannot book weekends. Whenever you check the calendar for an available time, remember this is the current date and time: current_time_America/Chicago. If you cannot find anything available today, keep checking future dates until you find an available time. You cannot book same-day appointments and you cannot book weekends.

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Function reference

Create_appointment-custom-retell Books a new appointment directly into the GoHighLevel calendar using the lead’s contact information. Get_appointment-custom-retell Retrieves any existing appointments that the calling lead has previously booked in GoHighLevel. List_appointment-custom-retell Displays a list of all appointments associated with the current lead or campaign for internal reference or scheduling checks. Reschedule_appointment-custom-retell Allows the lead to reschedule an existing appointment by selecting a new date and time from available slots. Get_slots-custom-retell Retrieves available appointment slots from the GoHighLevel calendar to recommend to the lead. You can customize how many slots are offered in the prompt. Get_contact-custom-retell Looks up the contact in GoHighLevel based on the caller’s phone number. If the contact does not exist, the Create_contact-custom-retell function can be used. Create_contact-custom-retell Creates a new contact in GoHighLevel when a lead does not already exist, using the provided name and phone number. Update_contact_data-custom-retell Updates existing contact information in GoHighLevel when the lead provides new or corrected details, such as name, email, or address.