Skip to main content
Use Update Lead Timezone when you want to update the lead timezone inside your workflow so later steps can use the correct local time. This is useful when you want to route follow-up steps based on the lead timezone or prepare the workflow before using time-sensitive actions.

​
Step 1. Add the action

Click the plus button to add an action, then search for Update Lead Timezone.

​
Step 2. Place it before timezone-dependent actions

Select Update Lead Timezone and add it to the workflow where you want the timezone to be updated. Most users place this before timezone-dependent call steps.

​
Step 3. Confirm the lead data is usable

Save the action and make sure the lead record includes the information needed for timezone matching.

​
Step 4. Test the workflow

Confirm the lead timezone updates before your next call action runs. If the timezone does not update as expected, review the lead data and workflow order. If you still have issues, join the Sympana Discord server to get the fastest support from someone on the Sympana team.