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Call Completed

Use Call Completed when you want your GoHighLevel workflow to run after a call has finished. This trigger gives you access to post-call data such as the call summary, transcript, recording URL, sentiment, outcome fields, timestamps, and other call details that you can map into GoHighLevel actions. This is usually the best trigger for your post-call workflow.

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Step 1. Add a new trigger

Add a new trigger in your GoHighLevel workflow.

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Step 2. Select Call Completed

Search for Call Completed and select it.

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Step 3. Save the trigger

Once you save it, your workflow can run whenever a supported Sympana call finishes.

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Step 4. Filter by agent if needed

If you only want data from one specific agent, click Add Filter, choose Agent Name, set the condition to Contains Phrase, then enter the exact agent name you want to match.

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Step 5. Use Call Completed values in later actions

Pick an action that supports custom values, such as Add Note, then open the custom value picker, choose Sympana Connector, and select Call Completed.

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Step 6. Choose the fields you want to use

Map values like the call summary, transcript, customer details, timestamps, and recording links into your workflow.

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What each value means

ValueMeaning
Call IDThe Retell call ID. Use this to identify the call.
Call SummaryRetell’s default call summary.
Customer NameThe customer’s name. This is usually available when the call was placed through Sympana Connector.
Customer EmailThe customer’s email. This is usually available when the call was placed through Sympana Connector.
Customer PhoneThe customer’s phone number. This is usually available when the call was placed through Sympana Connector.
Contact IDThe GoHighLevel contact ID tied to the call. This usually appears when the lead already exists in GoHighLevel or was created through the workflow.
Call TranscriptThe full transcript or call log.
Call DurationThe length of the call.
Call StatusThe final call status, such as ended, error, or not connected.
SentimentRetell’s sentiment result. Useful, but not a perfect quality score.
Call SuccessfulRetell’s default success signal for whether the call achieved its goal.
Recording URLA downloadable link to the call recording.
Call Log URLA direct link to the full call log.
Agent NameThe name of the agent that handled the call.
Disconnection ReasonThe reason the call ended or disconnected.
ProviderThe providers involved in the call.
From PhoneThe phone number the call came from.
To PhoneThe phone number the call was sent to.
Completed AtThe time the call finished.
DirectionWhether the call was inbound or outbound.
Custom Analysis TextThe post-call analysis text.
User SpokeA true or false value showing whether the AI connected with a person.

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Best practice

Use Call Completed in a separate post-call workflow. That keeps your outbound workflow clean and makes debugging much easier. If something is not working the way you expect, contact support at support@sympana.com.