Call Completed

Use Call Completed when you want your GoHighLevel workflow to run after a call has finished. This trigger gives you access to post-call data such as the call summary, transcript, recording URL, sentiment, outcome fields, timestamps, and other call details that you can map into GoHighLevel actions. This is usually the best trigger for your post-call workflow.

Step 1. Add a new trigger

Add a new trigger in your GoHighLevel workflow.

Step 2. Select Call Completed

Search for Call Completed and select it.

Step 3. Save the trigger

Once you save it, your workflow can run whenever a supported Sympana call finishes.

Step 4. Filter by agent if needed

If you only want data from one specific agent, click Add Filter, choose Agent Name, set the condition to Contains Phrase, then enter the exact agent name you want to match.

Step 5. Use Call Completed values in later actions

Pick an action that supports custom values, such as Add Note, then open the custom value picker, choose Sympana Connector, and select Call Completed.

Step 6. Choose the fields you want to use

Map values like the call summary, transcript, customer details, timestamps, and recording links into your workflow.

What each value means

Value	Meaning
Call ID	The Retell call ID. Use this to identify the call.
Call Summary	Retell’s default call summary.
Customer Name	The customer’s name. This is usually available when the call was placed through Sympana Connector.
Customer Email	The customer’s email. This is usually available when the call was placed through Sympana Connector.
Customer Phone	The customer’s phone number. This is usually available when the call was placed through Sympana Connector.
Contact ID	The GoHighLevel contact ID tied to the call. This usually appears when the lead already exists in GoHighLevel or was created through the workflow.
Call Transcript	The full transcript or call log.
Call Duration	The length of the call.
Call Status	The final call status, such as ended, error, or not connected.
Sentiment	Retell’s sentiment result. Useful, but not a perfect quality score.
Call Successful	Retell’s default success signal for whether the call achieved its goal.
Recording URL	A downloadable link to the call recording.
Call Log URL	A direct link to the full call log.
Agent Name	The name of the agent that handled the call.
Disconnection Reason	The reason the call ended or disconnected.
Provider	The providers involved in the call.
From Phone	The phone number the call came from.
To Phone	The phone number the call was sent to.
Completed At	The time the call finished.
Direction	Whether the call was inbound or outbound.
Custom Analysis Text	The post-call analysis text.
User Spoke	A true or false value showing whether the AI connected with a person.

Best practice

Use Call Completed in a separate post-call workflow. That keeps your outbound workflow clean and makes debugging much easier. If something is not working the way you expect, join the Sympana Discord server to get the fastest support from someone on the Sympana team.

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Actions

Functions

Messaging

Call Completed (Retell)

Call Completed

Step 1. Add a new trigger

Step 2. Select Call Completed

Step 3. Save the trigger

Step 4. Filter by agent if needed

Step 5. Use Call Completed values in later actions

Step 6. Choose the fields you want to use

What each value means

Best practice

​Call Completed

​Step 1. Add a new trigger

​Step 2. Select Call Completed

​Step 3. Save the trigger

​Step 4. Filter by agent if needed

​Step 5. Use Call Completed values in later actions

​Step 6. Choose the fields you want to use

​What each value means

​Best practice

Call Completed

Step 1. Add a new trigger

Step 2. Select Call Completed

Step 3. Save the trigger

Step 4. Filter by agent if needed

Step 5. Use Call Completed values in later actions

Step 6. Choose the fields you want to use

What each value means

Best practice