Dynamic Variables (Retell)
Important Retell Dynamic Variables
| Dynamic Variable | Description |
|---|---|
{{user_number}} | This is the lead’s current phone number, which is pulled directly from retell. If you ever get an inbound lead, this is the number of the lead you can reference with this dynamic variable. It will help you search for leads and book them into appointments. |
{{direction}} | Let the AI know whether the call is inbound or outbound, so you can have one agent trained for both types of calls. |
Current Time
This is how you tell the ai what the current time is, an example of how this dynamic variable will reflect back is going to be| Dynamic Variable For The Current Time | City | Example Output |
|---|---|---|
{{current_time_/[timezone]}} | Generic Example (If none of the listed timezones match) | Thursday, March 28, 2024 at 11:46:04 PM AEDT |
{{current_time_America/Los_Angeles}} | Los Angeles (California) | Friday, March 29, 2024 at 4:46:04 AM PDT |
{{current_time_America/Chicago}} | Chicago (Illinois) | Mon, October 20, 2025 at 6:46:04 AM CDT |
{{current_time_America/New_York}} | New York City (New York) | Thursday, March 28, 2024 at 7:46:04 AM EDT |
{{current_time_Pacific/Honolulu}} | Honolulu (Hawaii) | Thursday, March 28, 2024 at 1:46:04 AM HST |
{{current_time_America/Anchorage}} | Anchorage (Alaska) | Thursday, March 28, 2024 at 2:46:04 AM AKDT |