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Sympana App Function Tools (Retell)

Function NamePurposeDescription
Create_appointment-custom-retellBook appointmentsBook a new appointment directly into the GoHighLevel calendar using the lead’s contact information.
Get_appointment-custom-retellRetrieve appointmentsRetrieve existing appointments the lead has already booked in GoHighLevel.
List_appointment-custom-retellList appointmentsShow all appointments associated with the current lead or campaign.
Reschedule_appointment-custom-retellReschedule appointmentsLet the lead move an existing appointment to a new available slot.
Get_slots-custom-retellFetch available time slotsPull available appointment slots from the connected GoHighLevel calendar.
Get_contact-custom-retellRetrieve lead contactLook up a contact in GoHighLevel using the caller’s phone number.
Create_contact-custom-retellCreate new lead contactCreate a contact in GoHighLevel when the lead does not already exist.
Update_contact_data-custom-retellUpdate contact dataUpdate contact details such as name, email, or address inside GoHighLevel.

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How To Add Or Disable Functions

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Enable functions

All functions are enabled by default. If you accidentally disable a function, click it once to turn it back on, then click Update Connection.

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Disable functions

To disable one or more functions, double-click the function you want to disable. In this example, List Appointments was disabled before clicking Update Connection.

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How To View Function Variables

Click one of the functions. Then click prebuilt variables included (show) if it appears. Some functions have this option and some do not. If you need help choosing or configuring functions, contact support at support@sympana.com.