Call Completed (Vapi)

Use Call Completed as a trigger to start a workflow after an AI call finishes. This is typically used to handle post-call logic such as updating the contact record, sending a follow-up message, or moving the lead to a new pipeline stage.

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Step 1. Add the trigger

Create a new workflow and add Call Completed as the trigger.

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Step 2. Configure the trigger

Select the connection or connections you want to listen for. When a call placed by one of those connections finishes, this workflow will fire.

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Step 3. Add your post-call actions

After the trigger, add any actions you need. Common examples include:

• Sending a follow-up SMS or email
• Updating a custom field with the call result
• Moving the lead to a new pipeline stage
• Logging the call summary

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Best practice

Keep your post-call logic in a separate workflow from your outbound call workflow. Use Place Call or Place Call Smart Selection to initiate the call, and Call Completed in a different workflow to handle what happens after. If something is not working the way you expect, join the Sympana Discord server to get the fastest support from someone on the Sympana team.