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Use Fetch Call Analysis to retrieve detailed analysis data from a completed call. This action pulls information such as the call transcript, call duration, call summary, and any custom analysis fields configured in your voice platform.

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Step 1. Add the action

Add Fetch Call Analysis as an action in your post-call workflow, after the Call Completed trigger.

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Step 2. Configure the action

Select which data fields you want to retrieve. Sympana Connector will fetch the analysis from your voice provider and make the data available as workflow variables.

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Step 3. Use the data

After fetching, you can use the call analysis data in subsequent workflow actions such as:
  • Storing the transcript in a custom field
  • Sending the call summary via email or SMS
  • Using the analysis to route the lead to the right team

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Best practice

Always place Fetch Call Analysis after a Call Completed trigger to ensure the call data is available. If you place it too early, the analysis may not be ready yet. If something is not working the way you expect, join the Sympana Discord server to get the fastest support from someone on the Sympana team.