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Use Wait Until Calling Window to pause a workflow until the lead is within an allowed calling time. This prevents your AI from calling leads too early in the morning or too late at night based on their local timezone.

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Step 1. Add the action

Add Wait Until Calling Window to your workflow before the Place Call action.

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Step 2. Configure the calling window

Set the start and end times for your allowed calling hours. For example, 9:00 AM to 7:00 PM.

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Step 3. Ensure timezone is set

Make sure the lead has a timezone on their contact record. Use Update Lead Timezone before this action if needed.

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How it works

When the workflow reaches this action, it checks the current time in the lead local timezone. If the current time is within the calling window, the workflow continues immediately. If not, it waits until the next available window opens.

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Best practice

Always pair this action with Update Lead Timezone to ensure accurate timezone data. Place both actions before your Place Call action in the workflow. If something is not working the way you expect, join the Sympana Discord server to get the fastest support from someone on the Sympana team.