Before you test any booking, contact, or scheduling flow in Vapi, make sure your Vapi agent is using the correct Sympana Connector function setup and webhook configuration.Start by connecting Sympana Connector to Vapi using the Vapi setup guide. Then open the Vapi function tools page in this documentation and use the exact Sympana Connector function names shown there. These names should match the Vapi configuration you want to run.After the functions are added, review your prompt. The prompt should tell the agent when to retrieve a contact, when to update contact details, when to check available time slots, and when to create or reschedule an appointment. Even a correct tool setup can fail if the prompt does not guide the agent clearly.Next, test the setup with a real workflow. Make sure the agent can access the correct data and complete the intended action inside GoHighLevel. If something does not work, check the function names, prompt instructions, and the related Vapi webhook setup.If you still run into issues, contact support at support@sympana.com.
