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Use Update Lead Timezone to automatically detect and update the timezone for a lead based on their phone number. This ensures that your calling window logic works correctly and that you do not call leads outside of appropriate hours.

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Step 1. Add the action

Add Update Lead Timezone as an action in your workflow before the Place Call or Wait Until Calling Window action.

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Step 2. Save the action

No additional configuration is needed. Sympana Connector will use the lead phone number to determine the timezone and update the contact record.

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When to use this action

Use Update Lead Timezone when:
  • You are calling leads across multiple timezones
  • You want to ensure calling window compliance
  • Your lead records do not already have timezone data

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Best practice

Place this action early in your workflow, before any time-based logic like Wait Until Calling Window. If something is not working the way you expect, join the Sympana Discord server to get the fastest support from someone on the Sympana team.